Vision Helpdesk latest version V5 setup files are encoded with ionCube and in order to run it you must have decryption tool i.e. ionCube Loader.
The ionCube Loader is a FREE PHP extension that runs PHP scripts encoded by ionCube. The ionCube Loader translates encoded files to a format that can be parsed by the ionCube.
Below are steps for installing ionCube Loader
1) Download ionCube Loader according to your server PHP version (PHP 7.x.x) and operating system.
Archives are available for each supported server platform. If you are unsure of the server platform (e.g. Linux or FreeBSD) and architecture (e.g. x86 or x86-64), your hosting company will be able to tell you.
2) Extract the ioncube_loader_lin_x.x.so (Linux) or ioncube_loader.dll (Windows) that corresponds to your PHP version. In your server php.ini file search for extension_dir - it defines the path where you have to upload your ioncube_loader_lin_x.x.so or dll file.
Add the following line to your 'php.ini' file for loading the ionCube Loader:
Linux and Mac OS X:
zend_extension="full path to ioncube_loader_lin_x.x.so"
Windows non-thread safe (TS is not supported):
zend_extension="full path to ioncube_loader.dll"
3) Restart web server.
4) Upload a simple info.php file (add code as below ) to your website and run it in browser www.yourwebsite.com/info.php
<?php echo phpinfo(); ?>
5) On your info.php page if you see ionCube Loader that means you have installed it correct.
