Vision Livechat requirements

Below are Vision Helpdesk Livechat installation requirements for download:

Platform & Operating System

• Linux or Windows Server (Note : For Linux operating system, SELinux must be disabled or set to permissive mode.)

Server Applications

• Web Server : Any web server daemon - such as Apache, Nginx, IIS 7.x or above (with IIS Management Tools and ASP.NET) which is fully compatible with the required PHP configuration. If you have mod_security installed on your Apache web server, mod_security must be disabled or your Vision Helpdesk files white listed (exempt from all mod_security rules).
• PHP : 7.3.x
• MySQL: 5.5 / 5.6 / 5.7 or Mariadb: 5.x/10.x
• SSL

For Windows:

• IIS URL Rewrite extension
• IIS Application request routing
• NodeJS : v7.4.x or above
• IISNODE : choose bitness matching your system [Recommended v0.22.x x64]
• NPM : 6.x
• PM2 : 3.5.x
• Web.config should have following rules:
  

<?xml version="1.0" encoding="UTF-8"?>
<configuration>
 <appSettings>
    <add key="PORT" value="3000" />
    <add key="virtualDirPath" value="" />
  </appSettings>
    <system.webServer>
        <rewrite>
            <rules>
                <rule name="chat" stopProcessing="true">
                    <match url="chat//?(.*)" ignoreCase="false" />
                    <action type="Rewrite" url="http://support.example.com:3000/{R:1}" />
                </rule>
            </rules>
        </rewrite>
    </system.webServer>
</configuration>
 
</system.webServer>

For linux :

• NodeJS: 12.x
• NPM : 6.x
• PM2 : 3.5.x
• Reverse proxy : To redirect chat requests to 3000 port. It should be as below:

    <Location /chat >
         ProxyPass http://127.0.0.1:3000
         ProxyPassReverse http://127.0.0.1:3000
    </Location>

PHP Extensions

• ICONV
• CURL
• XML (DOM)
• MBSTRING
• GD
• IMAP
• LDAP (if using AD integration)
• Open SSL (if using IMAP or POP3 SSL to fetch emails)
• Enable PHP Short Tag ( short_open_tag = On )
• PHP unlink() function

PHP Variables

• max_execution_time=300
• memory_limit=1024M
• file_uploads=On
• upload_max_filesize=20M
• post_max_size=20M
• max_file_uploads=20
• max_input_time=300

MySql Variables

• sql-mode : set to not strict. (instructions)
• max_allowed_packet : should be 64M (Minimum).
• connect_timeout : should be 300 (Minimum)

PHP Decoders

• ionCube loader (instructions)

Recommend Web browsers

• Google Chrome
• Firefox
• IE Edge

Note : Please contact our support team for any installation or setup help, we will be happy to help you.