Solutions

GoToMeeting

Karishma Sibal May-23rd, 2015 15:36 0 0
Step 1] Sign upfor https://developer.citrixonline.com


Step 2]
Go to My apps >> Add new App for creating a new app.

App Name:

The name for the app created should be mentioned here.

Description:

The description about the app should be mentioned here.

Product API:

GoToMeeting is to be selected as the Product API.

Application URL:

One can mention https://api.citrixonline.com as the application URL.

After you are done with filling up the details for app, one can select Create app option.

Step 3] One can get the consumer key by selecting the particular app that is created.

Ex: https://developer.citrixonline.com/user/me/apps

Step 4] Log-in to Vision Helpdesk Manage Portal:

Settings >>Integrations >> Remote access >> GoToMeeting

Domains:

The domain for which GoToMeeting settings are to be done is to be selected from here.

Status:

The status can be either enabled or disabled from here.

Consumer key:

The consumer key that one gets after creating the app is to be mentioned here. (From Step 3)

Callback URL:

The callback URL is to be mentioned here https://api.citrixonline.com

Step 5] Create an account for GoToMeeting from http://www.gotomeeting.com

Step 6] After creating an account for GoToMeeting go to the Manage Portal

Staff Menu >>Profile >> Integrations

Domain:

The domain for which the App setting is to be done is to be selected from the drop down.

Integration APP:

The integration app for which the setting is to be done is to be selected from the drop down.

Email:

The email that was used while creating the GoToMeeting account is to be mentioned here.

Password:

The password that was used while creating the GoToMeeting account is to be mentioned here.

The icon for it gets displayed on the header menu for the manage portal.

How it works :

1] Meeting can be add from gotomeeting.com / vision helpdesk portal as per requirement.
2] Staff can see domainwise meeting details on GoToMeeting section from header menu on manage portal.
3] If staff want to convert their Gotomeeting details into ticket then open particular meeting detail & select convert to ticket option which is at the right side of the page.

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