Solutions

Email Template Variables

Karishma Sibal May-27th, 2015 10:54 2 0
1) Client Registration -



{username} : User name
{link} : Client portal url
{useremail} : User email



2) Auto responder -





{username} : User name

{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority

{status} : Status

{link} : Client portal url

{login_url} : Login url of client portal


3) Staff reply -



{reply_message} : Reply message

{ticket_hash} : Ticket ID

{subject} : Subject

{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status:
{link} : client portal url

{login_url} : Login url of client portal


4) Restricted client -



{link} : Client portal url



5) Forgot password -



{username} : User name
{resetlink} : Password reset link



6) Client Approval Pending -



{username} : User name



7) Ticket auto close -



{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status:

8) Alert template -



{ticket_reply} : Ticket reply
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status:
{last_replier} : Last replier:



9) Invoice created -



{username} : User name
{invoice_date} : Invoice creation date
{invoice_hash} : Invoice hash
{currency_symbol} : Currency symbol
{invoice_amount} : Invoice amount
{currency} : Currency
{invoice_duedate} : Due date
{description} : Description
{client_balance} : Client cr balance



10) Send email -



{message} : Ticket message



11) Ticket forward -



{reply_message} : Reply message



12) Staff registration -

{staff_name} : Staff name
{manage_portal_link} : Portal url
{user_name} : User Name
{resetlink} : Password resetlink of staff



13) Blabby added -



{first_name} : Reciver name
{last_name} : Last name of receiver
{staff_name} : Staff name (creater)
{message} : Message
{company} : Company name
{view_blab_link} : Link of blab



14) Client registration verification email -



{username} : User name
{varification_link} : Varification link

15) Change approval -




{first_name} : Staff first name
{last_name} : Staff last name
{changes_hash} : Change hash
{changes_name} : Changes name
{changes_details_link} : Changes link details



16) Contract approval -



{first_name} : Staff first name
{last_name} : Staff last name
{contract_name} : Contract name
{contract_number} : Contract no
{contract_approval_link} : Contract approval link



17) Release approval -



{first_name} : Staff first name
{last_name} : Staff last name
{release_hash} : Release hash
{releases_name} : Release name
{releases_approval_link} : Release approval link



18) Alert ITIL template -



{alert} : Alert
{hash} : Hash
{subject} : Subject
{department} : Department
{priority} : Priority
{status} : Status
{impact} : Impact
{risk} : Risk
{type} : Change/Release type



19) Contract expiry reminder -



{contract_name} : Contract name
{contract_number} : Contract no (hash)
{contract_days} : Contract days
{Contract_link}



20) Parser Failed -



{from_email} : Sender email
{mail_queue} : To email
{message} : Actual message


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