Solutions

This API is used to Pin Ticket (Pins are displayed on Quick View Staff Dashboard)

Please check example usage of Vision Helpdesk API

Operation : add_pinup
Module : ticket

$postfields["vis_module"] = "ticket";
// This is the module under which you wish to perform operation

$postfields["vis_operation"] = "add_pinup";
// This is the operation field

$postfields["vis_ticket_id"] = 1;
// ticket id that you wish to pin up

Below is API URL example to Pin Ticket

XML:
http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=add_pinup
&vis_ticket_id=241

JSON:
http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=add_pinup
&vis_ticket_id=241
&vis_encode=json

OR use "access token" to Pin Ticket

XML:
http://visiononlinedemo.com/support/api/index.php?
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0=
&vis_module=ticket
&vis_operation=add_pinup
&vis_ticket_id=241

JSON:
http://visiononlinedemo.com/support/api/index.php?
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0=
&vis_module=ticket
&vis_operation=add_pinup
&vis_ticket_id=241
&vis_encode=json