In order to ensure the standardized methods and procedures are used for the efficient and prompt handling of all changes to control IT infrastructure, Change Management is very useful.
Mass Action on Changes:
It is possible to select either of the change or more than one change with the help of checklist and to perform the desired action on them. It can be deleted from the mass action.
Move to:
Changes can be moved from one department to another belonging to the same domain through mass action.
Change type:
It is possible to select a one change or more than one and change the type for the changes.
Impact:
It is possible to select one change or more than one and change the impact for the changes.
Priority:
It is possible to select one change or more than one and change the priority for the changes.
Risk:
It is possible to select one change or more than one and change the risk for the changes.
Status:
It is possible to select one change or more than one and change the status for the changes.
Search changes:
Changes can be searched by entering the change hash or the subject of the change by Search option that is present at the top.
Change filters:
All the changes get sorted by Open, Closed and Assigned statuses along with their count.
Filter list:
Filter list is used to provide more efficient and effective searches. When you enter filter terms in search box and when filter is applied then the particular list appears according to the filter that is applied.
Apply filter:
When all the details regarding the filter are filled then the filter can be applied for the particular list of changes. Depending upon the terms that are filled for the filter to be applied the list appears for the filters.
Create Change:
New >> Change
Select the department from the drop down for which the particular change is to be created.
From:
The email of the staff that is opening a new change will be specified here.
Subject:
The subject of the change is to be specified here.
Description:
A short description of the change is to be specified here.
Status:
The status for the particular change is to be selected from the drop down.
Priority:
The priority for the particular change is to be selected from the drop down.
Impact:
The impact for the particular change is to be selected from the drop down.
Risk:
Risk for the particular change is to be selected from the drop down.
Change type:
Change type for the particular change is to be selected from the drop down.
Assigned to:
The staff agent to which the particular change is to be assigned is to be selected. By default the change is assigned to Nobody.
Attach CI:
CI can be attached to a change using this option.
Attach file:
Attachment can be done for the change using this option.
Actions on Changes:
Properties:
The subject and email for the change can be changed from here.
Add note:
A note can be added for the particular change from here for a better understanding for the agents.
Update Change:
It is possible to edit or update a particular change by selecting it from the listing.
Change details:
All the details of the change will be listed here.
It is possible to link CI, Ticket, Problems, Release and Tasks with the given change which is present at the bottom of the change details.
Approvals:
The changes can be created and requested for the approvals from the staff. (CAB- Change Advisory Board)
Audit log:
All the activities carried out on the change will be listed here.
Notes:
The notes for the changes will be listed here.
Description:
A short description for the change can be entered here.
Reason for change/ Impact:
The reason for change and impact can be linked with the change from this option.
Rollout plan:
One is able to add rollout plan for the change from Add new option.
Backout plan:
One is able to add backout plan for the change from Add new option.