Solutions

Comm100

Karishma Sibal May-23rd, 2015 11:21 0 0

In order to integrate Comm100 with Vision Helpdesk follow the following steps:

Step 1] Login to your Comm100 account : http://www.comm100.com/

Step 2] One can find the API key from:

My Profile >>API key

Step 3] Log-in to Vision Helpdesk Manage Portal,

Settings >> Integrations>> Comm100

Domain:

Domain for which Comm100 is to be integrated is to be selected from the dropdown.

Email:

The email address of comm100 is to be entered here.

API key:

The API key that one gets from comm100 is to be entered here. (From Step 2)

Status:

The status can be either enabled or disabled from here.

The changes can be saved by Save option and can be deleted by Delete option.

The icon for it gets displayed on the header menu for the manage portal.

How it works :

1] Client can able to chat using Comm100 chat window.
2] Staff can see domainwise chat details on Comm100 section from header menu on manage portal.
3] If staff want to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.


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