In order to integrate Livezilla with Vision Helpdesk follow the following steps:
Step 1] Install Livezilla on server and computer.
Step 2] To allow the API calls follow the following steps :
a) Open LiveZilla Server Admin from start menu, select User Management and login on it using admin details.
b) Right click on operator & select Edit option and go to permissions tab .
c) keep this user is allowed to make API call as checked.
Step 3] Log-in to Vision Helpdesk Manage Portal, Settings >> Integrations >> Livezilla
Domain:
Domain for which the Livezilla is to be integrated is to be selected from the drop down.
Username:
Username for Livezilla is to be entered here.
Password:
Password for Livezilla is to be entered here.
URL:
The URL for the installed Livezilla is to be entered here
Status:
The status can be either enabled or disabled from here.
The changes can be saved by the Save option and can be deleted by the Delete option.
How it works :
1] Client can able to chat using livezilla.
2] The staff agents are now able to see all the details of Livezilla conversation on the Manage portal. The symbol for it gets displayed on the header menu for the manage portal.
3] If staff want to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.
