Solutions

UserLike

Karishma Sibal May-22nd, 2015 16:40 0 0

In order to integrate UserLike with Vision Helpdesk follow the following steps:

Step 1] Login to your UserLike account : https://www.userlike.com/en/

Step 2] One can find the access token from:

Config >> API Settings

Step 3] Log-in to Vision Helpdesk Manage Portal,

Settings >>Integrations >> UserLike

Domain:

Domain for which UserLike is to be integrated is to be selected from the dropdown.

API token:

The token that one gets from the UserLike should be entered here. (From Step 2)

Status:

The status can be either enabled or disabled from here.

The changes can be saved by the Save option and can be deleted by the Delete option.

Step 4] On the UserLike account and from Addon Settings enable API.

The staff agents are now able to see all the details of UserLike conversation on the

Manage portal. The symbol for it gets displayed on the header menu for the manage portal.

How it works :

1] Client can able to chat using Userlike chat window.
2] Staff can see domainwise chat details on Userlike section from header menu on manage portal.
3] If staff want to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.


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