Reports available for Live Chat:
The below reports are available for Live Chat.
Statistical Reports-
Chat rating
Incidents grouped by live chat
Visitor report
Department wise chat report
Staff wise chat report
Completed chat staff wise report
Missed chat department wise report
Completed chat department wise report
Referrer based report
Visitor wise report
Visit pages wise visitor report
Staff forward chat report
Missed chat staff wise report
Client wise chat report
Staff productivity per chat report
Organization wise chat report
Time spent by client
Client with max chats
Prechat custom field report
Visitor navigation report
All staff chat count
Graphical Reports
Department wise chat report
Staff wise chat report
Organization wise chat report
Chat per visitor
Day wise report
Hourly base report
