Below are Vision Helpdesk installation requirements for latest V5 download license
Platform & Operating System
- Linux or Windows Server (Note : For Linux operating system, SELinux must be disabled or set to permissive mode.)
Server Applications
- Web Server : Any web server daemon - such as Apache, Nginx, IIS which
is fully compatible with the required PHP configuration. If you have
mod_security installed on your Apache web server, mod_security must be
disabled or your Vision Helpdesk files white listed (exempt from all
mod_security rules).
- PHP : 7.3.x
- MySQL: 5.1 / 5.5 / 5.6 or Mariadb: 5.x/10.x
PHP Extensions
- ICONV
- CURL
- XML (DOM)
- MBSTRING
- GD
- IMAP
- LDAP (if using AD integration)
- Open SSL (if using IMAP or POP3 SSL to fetch emails)
- Enable PHP Short Tag ( short_open_tag = On )
- PHP unlink() function
PHP Variables
- max_execution_time=300
- memory_limit=512M
- file_uploads=On
- upload_max_filesize=20M
- post_max_size=20M
- max_file_uploads=20
- max_input_time=300
MySql Variables
- sql-mode : set to not strict. (instructions)
- max_allowed_packet : should be 64M (Minimum).
- connect_timeout : should be 300 (Minimum)
PHP Decoders
Recommend Web browsers
- Google Chrome
- Firefox
- Safari for Mac
- Opera
- IE Edge (Window10)
Please make sure you have a valid SSL certificate for the domain name for which your helpdesk setup is installed.
Note: Please contact our support team for any installation or setup help, we will be happy to help you.