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Vision Helpdesk Server Requirements

Makarand Nikam Jul-9th, 2018 16:45 3 0

Below are Vision Helpdesk installation requirements for download license

Platform & Operating System

  • Linux or Windows Server (Note : For Linux operating system, SELinux must be disabled or set to permissive mode.)

Server Applications

  • Web Server : Any web server daemon - such as Apache, Nginx, IIS which is fully compatible with the required PHP configuration. If you have mod_security installed on your Apache web server, mod_security must be disabled or your Vision Helpdesk files white listed (exempt from all mod_security rules).
  • PHP : 7.1.x 
  • MySQL: 5.1 / 5.5 / 5.6  or Mariadb: 5.x/10.x

PHP Modules

  • ICONV
  • CURL
  • XML (DOM)
  • MBSTRING
  • GD
  • IMAP
  • LDAP (if using AD integration)
  • Open SSL (if using IMAP or POP3 SSL to fetch emails)
  • Enable PHP Short Tag ( short_open_tag = On )
  • PHP unlink() function

PHP Variables

  • max_execution_time=300
  • memory_limit=512M
  • file_uploads=On
  • upload_max_filesize=20M
  • post_max_size=20M
  • max_file_uploads=20
  • max_input_time=300

MySql Variables

  • sql-mode : set to not strict. (instructions)
  • max_allowed_packet : should be 64M (Minimum).
  • connect_timeout : should be 300 (Minimum)

PHP Decoders

Recommend Web browsers

  • Google Chrome
  • Firefox
  • Safari for Mac
  • Opera
  • IE Edge (Window10)

Note : Please contact our support team for any installation or setup help, we will be happy to help you.

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