Solutions

Vision Livechat requirements

Sneha Joshi Jun-22nd, 2021 12:59 0 0

Vision Livechat requirements

Below are Vision Helpdesk Livechat installation requirements for download:

Platform & Operating System

  • Linux or Windows Server (Note : For Linux operating system, SELinux must be disabled or set to permissive mode.)

Server Applications

  • Web Server : Any web server daemon - such as Apache, Nginx, IIS 7.x or above (with IIS Management Tools and ASP.NET) which is fully compatible with the required PHP configuration. If you have mod_security installed on your Apache web server, mod_security must be disabled or your Vision Helpdesk files white listed (exempt from all mod_security rules).
  • PHP : 7.3.x
  • MySQL: 5.5 / 5.6 / 5.7 or Mariadb: 5.x/10.x
  • SSL

For Windows:

  • IIS URL Rewrite extension
  • IIS Application request routing
  • NodeJS : v7.4.x or above
  • IISNODE : choose bitness matching your system [Recommended v0.22.x x64]
  • NPM : 6.x
  • PM2 : 3.5.x
  • Web.config should have following rules:

<?xml version="1.0" encoding="UTF-8"?>
<configuration>
 <appSettings>
    <add key="PORT" value="3000" />
    <add key="virtualDirPath" value="" />
  </appSettings>
    <system.webServer>
        <rewrite>
            <rules>
                <rule name="chat" stopProcessing="true">
                    <match url="chat//?(.*)" ignoreCase="false" />
                    <action type="Rewrite" url="http://support.example.com:3000/{R:1}" />
                </rule>
            </rules>
        </rewrite>
    </system.webServer>
</configuration>
 
</system.webServer>


For linux :

  • NodeJS: 12.x
  • NPM : 6.x
  • PM2 : 3.5.x
  • Reverse proxy : To redirect chat requests to 3000 port. It should be as below:

    <Location /chat >
         ProxyPass http://127.0.0.1:3000
         ProxyPassReverse http://127.0.0.1:3000
    </Location>

PHP Extensions

  • ICONV
  • CURL
  • XML (DOM)
  • MBSTRING
  • GD
  • IMAP
  • LDAP (if using AD integration)
  • Open SSL (if using IMAP or POP3 SSL to fetch emails)
  • Enable PHP Short Tag ( short_open_tag = On )
  • PHP unlink() function

PHP Variables

  • max_execution_time=300
  • memory_limit=1024M
  • file_uploads=On
  • upload_max_filesize=20M
  • post_max_size=20M
  • max_file_uploads=20
  • max_input_time=300

MySql Variables

  • sql-mode : set to not strict. (instructions)
  • max_allowed_packet : should be 64M (Minimum).
  • connect_timeout : should be 300 (Minimum)

PHP Decoders

Recommend Web browsers

  • Google Chrome
  • Firefox
  • IE Edge

Note : Please contact our support team for any installation or setup help, we will be happy to help you.

Vote

Was this article helpful?
0 out of 0 found this helpful