Graphical Reports in Vision Helpdesk

Dennis Braganza Apr-25th, 2020 7:31 0 0

Graphical Reports in Vision Helpdesk

A report is a document that presents information in an organised format. This format can be defined as per requirement and it helps target a specific audience and purpose. Reports help provide all the necessary information in short, sharp and concise format. The data needs to be clear and well-structured to communicate across the details.

The reports module in the staff portal can be accessed through the launcher icon

in the inbox. Here, you can select reports module from the list of modules available in the system.

Once you click on this option you will be redirected to the reports overview page. If you have multiple domains you will first need to check and update the domain name before proceeding further. In reports overview you will find multiple tabs on the screen detailing different reports available in the system.

The third tab is the graphical reports tab. Graphical reports consist of diagrams or graphs that represent a set of data. Graphical representation is the visual display of data which will help to present data in a meaningful way and it displays data in a way which is very easy to understand and helps management to make decisions.

Under graphical reports you will find two components namely, incident and staff. Under both these options you can see all the available report types listed. For example, suppose you select an incident report based on priority. You will have to select the duration of the report which is the period during which the tickets were received in the system. You can also select custom duration instead of the default periods mentioned and generate the report.

Once you click on generate report, a graphical report will be displayed on the screen in the form of pie chart or bar graph along with its colour coding. Once a report has been generated an additional option to export this report will be displayed on the screen. Through this option you can select to download this report in pdf format.


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