You can create message templates that can be used at different areas of the live chat. For example we have a greeting message, closing message, offline message, etc.
You can use these message templates to greet your clients and provide them a sophisticated live chat experience.
You can access the live chat message templates from:
Administrator Settings>>Live Chat>>Message Template
There are some predefined message templates present in the system. These templates are mapped with the client responses using live chat automation.
You can also add a custom message template as per your requirement and map it using live chat automation.
Options while adding a message template:
Title: This would be the title for the message template
Language: You can select the language for the message template here.
Display order: This would be the sequence in the list of message templates.
Message: The message or body of the template can be added here.
Status: You can activate or deactivate the message template here.
Add: Click on add to add the message template.