Solutions

Administrator Guide

Email Template Variable

Anaya Rautal Mar-22nd, 2017 15:47 1 0
1) Client Registration -

{username} : Fullname
{useremail} : User email
{resetlink} : Reset password link
{login_url} : Login url of client portal
{link} : Client portal url
{firstname} : Firstname
{user} : Username
{alert} : Event

2) Auto responder -

{ticket_hash} : Ticket hash
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{link} : Client portal url
{login_url} : Login url of client portal
{username} : Fullname
{useremail} : User email
{message} : Ticket message
{ticket_owner} : Assigned staff
{last_replier} : Last replier name
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Location
{related_solutions} : Article url
{login_url_ticket} : Login link for ticket
{company} : Office name
{organization} : Organization name
{contact_number} : Contact number
{firstname} : Firstname
{user} : Username
{alert} : Event

3) Staff reply -

{reply_message} : Reply message
{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status:
{link} : client portal url
{login_url} : Login url of client portal
{username} : Fullname
{useremail} : User email
{password} : Password
{ticket_owner} : Assigned staff
{last_replier} : Last replier name
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Location
{company} : Office name
{organization} : Organization name
{contact_number} : Contact number
{firstname} : Firstname
{user} : Username
{alert} : Event

4) Restricted client -

{link} : Client portal url

5) Forgot password -

{username} : User name
{resetlink} : Password reset link

6) Client Approval Pending -

{username} : Fullname
{useremail} : User email
{password} : Password
{link} : client portal url
{resetlink} : Password reset link
{firstname} : Firstname
{user} : Username

7) Ticket auto close -

{ticket_hash} : Ticket ID
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status

8) Alert template -

{ticket_hash} : Ticket hash
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{reply_message} : Ticket message
{link} : Client portal url
{login_url} : Login url of client portal
{username} : Fullname
{useremail} : User email
{message} : Ticket message
{ticket_reply} : Ticket message
{ticket_owner} : Assigned staff
{last_replier} : Last replier name
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Location
{company} : Office name
{organization} : Organization name
{contact_number} : Contact number
{firstname} : Firstname
{user} : Username
{alert} : Event

9) Invoice created -

{username} : User name
{invoice_date} : Invoice creation date
{invoice_hash} : Invoice hash
{currency_symbol} : Currency symbol
{invoice_amount} : Invoice amount
{currency} : Currency
{invoice_duedate} : Due date
{description} : Description
{client_balance} : Client cr balance

10) Send email -

{message} : Ticket message



11) Ticket forward -

{ticket_hash} : Ticket hash
{subject} : Subject
{department} : Department
{ticket_type} : Ticket type
{priority} : Priority
{status} : Status
{reply_message} : Ticket message
{link} : Client portal url 
{username} : Fullname
{useremail} : User email
{ticket_owner} : Assigned staff
{last_replier} : Last replier name
{ticket_category} : Ticket category
{ticket_sub_category} : Ticket subcategory
{ticket_item} : Ticket item
{ticket_level} : Ticket level
{location} : Location
{company} : Office name
{organization} : Organization name
{contact_number} : Contact number
{firstname} : Firstname
{user} : Username
{alert} : Event

12) Staff registration -

{staff_name} : Staff name
{manage_portal_link} : Portal url
{user_name} : User Name
{resetlink} : Password resetlink of staff

13) Blabby added -

{first_name} : Reciver name
{last_name} : Last name of receiver
{staff_name} : Staff name (creater)
{message} : Message
{company} : Company name
{view_blab_link} : Link of blab

14) Client registration verification email -

{username} : User name
{verification_link} : Verification link

15) Change approval -

{first_name} : Staff first name
{last_name} : Staff last name
{changes_hash} : Change hash
{changes_name} : Changes name
{changes_details_link} : Changes link details

16) Contract approval -

{first_name} : Staff first name
{last_name} : Staff last name
{contract_name} : Contract name
{contract_number} : Contract no
{contract_approval_link} : Contract approval link

17) Release approval -

{first_name} : Staff first name
{last_name} : Staff last name
{release_hash} : Release hash
{releases_name} : Release name
{releases_approval_link} : Release approval link

18) Alert ITIL template -

{alert} : Alert
{hash} : Hash
{subject} : Subject
{department} : Department
{priority} : Priority
{status} : Status
{impact} : Impact
{risk} : Risk
{type} : Change/Release type

19) Contract expiry reminder -

{contract_name} : Contract name
{contract_number} : Contract no (hash)
{contract_days} : Contract days
{Contract_link} : Contract link

20)Parser failed -

{from_email} : Email id in from  
{message} : Content
{mail_queue} : Mail queue email id

21) Task template -

{first_name} : Firstname
{last_name} : Lastname
{staff_name} : Fullname
{title} : Task title
{description} : Content
{status} : Task status
{priority} : Task priority
{start date} : Startdate
{end date} : Enddate
{view_task_link} : Task link

22) Forum template -

{username} : Fullname
{details} : Content of forum topic
{topic_title} :Forum topic title
{domain} : Domain name
{forum_category} : Forum category
{forum_title} : Forum title
{poster_name} : Ownername
{topic_link} : Url for topic

23) Report download -

{download_report_link} : Link for report download

24) Ticket approval -

{first_name} : Firstname
{last_name} : Lastname
{subject} : Ticket subject
{ticket_hash} : Ticket hash
{ticket_approval_link} : Ticket approval link

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