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Administrator Guide

Vision Helpdesk Break line Settings

Karishma Sibal Apr-29th, 2015 12:36 0 0

Break line

For the proper differentiation between the latest Incident replies and old replies, break lines are used.

For example – You want to hide all the replies in the mail chain and just want to see the latest reply from your customer to avoid confusion.

The parser will discard the old responses in email or email quotes. So, whenever the client replies to an Incident then only the latest reply will be added in the Incident post.

Note: You can add multiple break lines.

Add break line

Additional break lines can be added using the add option. When you click on add you will have the following fields:

Break line: The format for the break line can be mentioned here.

Display order: The order in which multiple break lines should appear in the listing will be decided from here.

Regular expression: If the entered break line has the regular expression then it must be set to yes.

Status: It is possible to enable or disable the particular break line from here.

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