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Administrator Guide

Vision Helpdesk Manage portal Settings

Karishma Sibal Apr-22nd, 2015 15:11 1 0

Manage portal

Manage portal is the area where your support team/agents will be logged in. 

From here you can manage the branding for the managed portal by uploading a logo, changing the theme, setting the language, etc. 

Admin settings>>System settings>>Manage portal

Below are the settings available for manage portal:

Primary color: You can select the primary color for manage portal.

Primary lightest color: You can select the primary color for manage portal.

Reset theme: If you want to reset the theme color to the default theme color.

Language: The language you want to use for the manage portal can be selected from here.

Date time format: The date and time format for the manage portal can be edited from here. By default, the standard Php date time format is M-jS, Y G:i

HTML editor: If you want to enable HTML editor while drafting the client reply, you can enable it from here.

Sent email tracking: If you want to track the emails sent from your system, You can enable it from here and you will be able to see all the sent emails in Sent emails filter.

Favicon: Here you can add the favicon image for the browsing tab of the manage portal.

Update: Changes made in the manage portal settings can be updated using the Update button.

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