Step 2] Go to My apps >> Add new App for creating a new app.
App Name:
The name for the app created should be mentioned here.
Description:
The description about the app should be mentioned here.
Product API:
GoToAssist is to be selected as the Product API.
Application URL:
One can mention https://api.citrixonline.com as the application URL.
After you are done with filling up the details for app, one can select Create app option.
Step 3] One can get the consumer key by selecting the particular app that is created.
Ex: https://developer.citrixonline.com/user/me/apps
Step 4] Log-in to Vision Helpdesk Manage Portal:
Settings >>Integrations >> Remote access >> GoToAssist
Domains:
The domain for which GoToAssist settings are to be done is to be selected from here.
Status:
The status can be either enabled or disabled from here.
Consumer key:
The consumer key that one gets after creating the app is to be mentioned here. (From Step 3)
Callback URL:
The callback URL is to be mentioned here https://api.citrixonline.com
Step 5] Create an account for GoToAssist from https://www.gotoassist.com
Step 6] After creating an account for GoToAssist go to the Manage Portal
Staff Menu >>Profile >> Integrations
Domain:
The domain for which the App setting is to be done is to be selected from the drop down.
Integration APP:
The integration app for which the setting is to be done is to be selected from the drop down.
Email:
The email that was used while creating the GoToAssist account is to be mentioned here.
Password:
The password that was used while creating the GoToAssist account is to be mentioned here.
How it works :
1] Staff can create session as well as see domainwise session details on GoToAssist section from header menu on manage portal.
2] If staff want to convert their session details into ticket then open particular detail & select convert to ticket option which is at the right side of the page.
