This API is used to Add Ticket and Client NotePlease check
example usage of Vision Helpdesk APIOperation : add_note
Module : ticket
Below code is used to Add Ticket Note and Client Note:$postfields["vis_module"] = "ticket";
// This is the module under which you wish to perform operation$postfields["vis_operation"] = "add_note";
// This is the operation field$postfields["vis_ticket_id"] = 1;
$postfields["vis_note"] = "This is ticket note content";
$postfields["vis_notetype"] = 0;
// 0=ticket note, 1=client noteBelow code is used to Add Client Note-
$postfields["vis_module"] = "ticket";
// This is the module under which you wish to perform operation$postfields["vis_operation"] = "add_note";
// This is the operation field$postfields["vis_client_id"] = 1;
$postfields["vis_note"] = "This is client note content";
$postfields["vis_notetype"] = 1;
// 0=ticket note, 1=client noteBelow is example API url for adding Ticket Note:http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=add_note
&vis_note=test
&vis_notetype=0
&vis_ticket_id=242
OR use "access token" to add Ticket Note:http://visiononlinedemo.com/support/api/index.php?
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0=
&vis_module=ticket
&vis_operation=add_note
&vis_note=test
&vis_notetype=0
&vis_ticket_id=4
Below is example API url for adding Client Note:http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=add_note
&vis_note=client%20note%20test
&vis_notetype=1
&vis_client_id=4
OR use "access token" to add Client Note:http://visiononlinedemo.com/support/api/index.php?
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0=
&vis_module=ticket
&vis_operation=add_note
&vis_note=client%20note%20test
&vis_notetype=1
&vis_client_id=4