Solutions

This API is used to update ticket properties like changing ticket status, priority, department etc..
Please check example usage of Vision Helpdesk API

Operation : update_properties
Module : ticket

Below code is used to Add Ticket Note -

$postfields["vis_module"] = "ticket";
// This is the module under which you wish to perform operation

$postfields["vis_operation"] = "update_properties";
// This is the operation field

$postfields["vis_ticket_id"] = 1;

$postfields["vis_action"] = "status";
// status, priority, department, type, flag, staff

$postfields["vis_update_id"] = 2;
// Based on what you have choose in vis_action you can set the id here -- here in this example we are changing ticket status to status id 2.

[Optional]
$postfields["vis_sub_action"] = 0
// 0=remove staff, 1=add staff - set this field only while updating staff/owner

Below is example API url for Update Ticket Properties

Update Ticket Department:

http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=update_properties
&vis_action=department
&vis_update_id=5
&vis_ticket_id=242

Assign Staff:

http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=update_properties
&vis_action=staff
&vis_update_id=87
&vis_ticket_id=242
&vis_sub_action=1

Unassign Staff:

http://visiononlinedemo.com/support/api/index.php?
&vis_txtusername=admin
&vis_txtuserpass=21232f297a57a5a743894a0e4a801fc3
&vis_module=ticket
&vis_operation=update_properties
&vis_action=staff
&vis_update_id=87
&vis_ticket_id=242
&vis_sub_action=0

OR use "access token" to Update Ticket Properties

Update Ticket Department:

http://visiononlinedemo.com/support/api/index.php? 
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0=
&vis_module=ticket 
&vis_operation=update_properties 
&vis_action=department 
&vis_update_id=5 
&vis_ticket_id=242 

Assign Staff:

http://visiononlinedemo.com/support/api/index.php? 
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0= 
&vis_module=ticket 
&vis_operation=update_properties 
&vis_action=staff 
&vis_update_id=87 
&vis_ticket_id=242 
&vis_sub_action=1

Unassign Staff:

http://visiononlinedemo.com/support/api/index.php? 
&vis_txttoken=T0RSbU56TmpZemxoTlRabU1XWTJOV1ZtT0RWa1ltUm1NR1F6WldJell6VT0=
&vis_module=ticket 
&vis_operation=update_properties 
&vis_action=staff 
&vis_update_id=87 
&vis_ticket_id=242 
&vis_sub_action=0