Solutions

Change type can be added from

Settings >> ITIL Section >> Change type

Note: By default there are four change types:

• Minor: Minor will indicate that the change type is of less importance.
• Standard: Standard will indicate that the change type is of moderate importance.
• Major: Major will indicate that the change type has a major importance.
• Emergency: Emergency will indicate that the change type is to be looked upon immediately.

Minor change type cannot be deleted or its status cannot be changed.

Mass Action on Change types:

It is possible to select either of the change type or more than one change types with the help of checklist and to perform the desired action on them. Change type can be either enabled or disabled.

Any Change type can be deleted using the delete option except the Minor Change type.

Filter List:

Filter list is used to provide more efficient and effective searches. When you enter filter terms in search box and when filter is applied then the particular list appears according to the filter that is applied.

Apply Filter:

When all the details regarding the filter are filled then filter can be applied for the particular list of change types. Depending upon the terms that are filled for the filter to be applied the list appears for the filters.

Add Change type:

Additional change type can be added using the Add option. When you click on Add you will have the following fields:

Name:

The name for the change type should be specified here.

Description:

The short description about the change type should be specified here.

Display order:

If there are many change types available then sorting can be done from the display order. Change type gets sorted as per the display order that is specified.

Department access:

It consists of departments that will have access to particular change type. More than one department can be selected at a time. It is also possible to select all the departments using All Departments option.

Language translation for change type:

If the language in the Manage portal is been translated into some other language and one wishes to translate the change type name in that language then the translation name for change type can be added from here.

Update Change type:

It is possible to edit or update a particular change type by selecting it from the listing. The changes can be made and it can be updated from the Update option present at the bottom.