There can be impact that can be added for the changes and
problems.
Settings >>
ITIL section >> Impact
Note: By
default there are three impacts:
- Low: Low will indicate that the
impact is of less importance.
- Medium: Medium will indicate that
the impact is of moderate importance.
- High: High will indicate an
important impact.
Low impact cannot be deleted or the status cannot be
changed.
Mass Action on
Impacts:
It is possible to select either of the impact or more than one
impact with the help of checklist and to perform the desired action on them.
Impacts can be either enabled or disabled.
Any Impact can be deleted using
the delete option except the Low impact.
Filter List:
Filter list is used to provide more efficient and effective
searches. When you enter filter terms in search box and when filter is applied
then the particular list appears according to the filter that is applied.
Apply Filter:
When all the details regarding the filter are filled then
filter can be applied for the particular list of impacts. Depending upon the
terms that are filled for the filter to be applied the list appears for the
filters.
Add Impact:
Additional impact can be added using the
Add option. When you click on Add you
will have the following fields:
Name:
The name of the impact should be specified here.
Description:
The short description of the impact should be specified
here.
Display order:
If there are many impacts that are available then sorting
can be done from the display order. Impact gets sorted as per the display order
that is specified.
Department access:
It consists of departments that will have the access to the
particular impacts. More than one department can be selected at a time. It is
also possible to select all the departments using
All Departments option.
Language translation for impact name:
If the language in the Manage portal is
been translated into some other language and one wishes to translate the impact
name in that language then the translation name for the impact can be added
from here.
Status:
It is possible to enable or disable a
particular ticket impact. If the particular ticket impact is disabled then it
will not be used by the system.
Update Impact:
It is possible to edit or update a particular impact by
selecting it from the listing. The changes can be made and it can be updated
from the Update option present at the bottom.
