Solutions

In order to integrate TeamViewer with Vision Helpdesk follow the following steps:

Step 1] Login to your TeamViewer account https://login.teamviewer.com/

Step 2] Go to Profile >> Apps >> Create script token

Step 3] Enter the name and description along with different access rights (Session management ,Group management & Meetings are must) and save the changes from the Save option.

Step 4] After the changes are saved the token will be generated.

Step 5] Log-in to Vision Helpdesk Manage Portal,

Settings >> Integrations >> Remote access >> TeamViewer

Enable TeamViewer and save the changes by Save option.

Step 6] Go to Staff Menu >> Profile >> Integrations

Domain:

Domain for which TeamViewer is to be integrated is to be selected from the drop down.

Integration App:

The particular App that is to be integrated is to selected from the drop down.

API token:

The token that one gets from TeamViewer is to be entered here. (From Step 4)

The icon for TeamViewer gets displayed on the header menu of the manage portal.

Go to Setting>>Team on bottom integration list is there please make sure team viewer integration is enable (YES).

How it works :

1] Client can able to create & manage meeting or session using TeamViewer & staff can also do same by vision helpdesk.
2] Staff can see domainwise meeting or session details on TeamViewer section from header menu on manage portal
3] If staff want to convert their meeting or session details into ticket then open particular detail & select convert to ticket option which is at the right side of the page.