In order to integrate Zopim with Vision Helpdesk follow the following steps:
For the following integration one needs to have a Zopim account and the details of this account is to be entered here
Step 1] Log-in to Vision Helpdesk Manage Portal,
Settings >> Integrations >> Zopim
Domain:
Domain for which Zopim is to be integrated is to be selected from the drop down.
Email:
The email of Zopim account is to be entered here.
Password:
The password of Zopim account is to be entered here.
Status:
The status can be either enabled or disabled from here.
The changes can be saved by Save option and can be deleted by the Delete option.
The agents are now able to see all the details of Zopim conversation on the Manage portal. The symbol for it gets displayed on the header menu for the manage portal.
How it works :
1] Client can able to chat using Zopim chat window.
2] Staff can see domainwise chat details on Zopim section from header menu on manage portal.
3] If staff want to convert their chat conversations into ticket then open particular chat & select convert to ticket option which is at the right side of the page.
