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Administrator Guide

Vision Helpdesk Admin access Settings

Karishma Sibal Apr-27th, 2015 11:27 1 0

Admin access :

An admin staff is one who has access to system settings from where he can manage the entire product related settings.

You can create 2 types of admin :

Super Admin:

First Super admin is created while installing the Vision Helpdesk. Super Admin will have the complete access of the system. He has the authority to manage all the Helpdesk settings and add more Super admin, Domain admin and the staff users.


Domain Admin:

Domain admin has the access to Admin settings, but they can access the domain which has been assigned to them. In order to access the domains they can even create the staff users.


Note: By default all the Admin users are the staff users


Admin access will have the same staff list that is already present in the staff section. There will be a permission page for each of the staff member.


Settings >> Staff Section >>Admin access


Admin access will have the same staff list that is already present in the staff section. There will be a permission page for each of the staff member.


Filter list:


Filter list is used to provide more efficient and effective searches. When you enter filter terms in the search box and when filter is applied then the particular list appears according to the filter that is applied.


Apply filter:


When all the details regarding the filter are filled then the filter can be applied for the particular. Depending upon the terms that are filled for the filter to be applied the list appears for the filters.


Update Admin access:


It is possible to edit or update a particular admin access by selecting it from the listing. The changes can be made and it can be updated by the Update button present at the bottom.


Admin type:


Admin type will decide the role that is played by the staff user. The staff user can be either the domain admin or the super admin. If you select Super admin staff will have all the access rights. If you select Domain admin you can provide different domain access rights accordingly.

Domain admin:
Domain access:

The Domain admin will have the access to the domain which is decided from the listing. Based on the domain that is selected the domain admin will have the permission for the particular domain.

System:

Module:
It will decide whether the admin can add, update and delete the module or not.

Language:
It will decide whether the admin can add, update and delete the language or not.

Client portal:
It will decide whether the admin can update the client portal or not.

Diagnostics:
It will decide whether the admin can view the diagnostics or not.

Security:
It will decide whether the admin can update the security or not.

Module properties:

Department:
It will decide whether the admin can add, update and delete the department or not.

Status:
It will decide whether the admin can add, update and delete the status or not.

Priority:
It will decide whether the admin can add, update and delete the priority or not.

Incident type:
It will decide whether the admin can add, update and delete the incident type or not.

Impact:
It will decide whether the admin can add, update and delete the impact or not.

Category:
It will decide whether the admin can add, update and delete the category or not.

Level:
It will decide whether the admin can add, update and delete the level or not.

Channel:
It will decide whether the admin can add, update and delete the channel or not.

Flag:
It will decide whether the admin can add, update and delete the flag or not.

Labels:
It will decide whether the admin can add, update and delete the labels or not.

Risk:
It will decide whether the admin can add, update and delete the risk or not.

Urgency:
It will decide whether the admin can add, update and delete the urgency or not.

Service category:
It will decide whether the admin can add, update and delete the service category or not.

Change type:
It will decide whether the admin can add, update and delete the change type or not.

User :

Staff:
It will decide whether the admin can add, update and delete the staff or not.

Team:
It will decide whether the admin can add, update and delete the team or not.

Gamification:
It will decide whether the admin can add, update and delete gamification or not.

Role:
It will decide whether the admin can add, update and delete the role or not.

Cab user:
It will decide whether the admin can add, update and delete the Cab user or not.

Automation:

Schedule:
It will decide whether the admin can add, update and delete the schedule or not.

Holidays:
It will decide whether the admin can add, update and delete the holidays or not.

SLA:
It will decide whether the admin can add, update and delete the SLA or not.

Workflow:
It will decide whether the admin can add, update and delete the workflow or not..

Round Robin:
It will decide whether the admin can add, update and delete the round robin roles or not.

Task Automation:
It will decide whether the admin can add, update and delete the task automation or not.

ITIL Automation:
It will decide whether the admin can add, update and delete the task automation or not.

Email:

Email queue:
It will decide whether the admin can add, update and delete the email queue or not.

Break line:
It will decide whether the admin can add, update and delete the break line or not.

Email templates:
It will decide whether the admin can add, update and delete the email templates or not.

SMTP:
It will decide whether the admin can add, update and delete the SMTP or not.

Customizations:

Custom fields:
It will decide whether the admin can add, update and delete the custom fields or not.

Custom field group:
It will decide whether the admin can add, update and delete the custom field group or not.

Customer satisfaction:
It will decide whether the admin can add, update and delete the customer satisfaction or not.

Survey:
It will decide whether the admin can add, update and delete the survey or not.

Form builder:
It will decide whether the admin can add, update and delete the Form builder or not.

Survey field:
It will decide whether the admin can add, update and delete the survey field or not.

Widget:
It will decide whether the admin can add, update and delete the widget or not.

Integrations:

WHMCS:
It will decide whether the admin can add, update and delete the WHMCS Integrations or not.

Twitter:
It will decide whether the admin can add, update and delete the Twitter Integrations or not.

Facebook:
It will decide whether the admin can add, update and delete Facebook Integrations or not.

SMS:
It will decide whether the admin can add, update and delete SMS Integrations or not.

Livechat:
It will decide whether the admin can add, update and delete Livechat or not.

Livezilla:
It will decide whether the admin can add, update and delete Livezilla or not.

UserLike:
It will decide whether the admin can add, update and delete UserLike or not.

Comm100:
It will decide whether the admin can add, update and delete Comm100 or not.

Twilio:
It will decide whether the admin can add, update and delete Twilio or not.

Remote access:
It will decide whether the admin can add, update and delete Remote access or not.

Single login:

Active directory:
It will decide whether the admin can add, update and delete Active directory or not.

Facebook:
It will decide whether the admin can add, update and delete Facebook or not.

Twitter:
It will decide whether the admin can add, update and delete Twitter or not.

Gmail:
It will decide whether the admin can add, update and delete Gmail or not.

WHMCS:
It will decide whether the admin can add, update and delete WHMCS or not.

Clientexec:
It will decide whether the admin can add, update and delete Clientexec or not.

LinkedIn:
It will decide whether the admin can add, update and delete LinkedIn or not.

Wordpress:
It will decide whether the admin can add, update and delete Wordpress or not.

Drupal:
It will decide whether the admin can add, update and delete Drupal or not.



SugarCRM:
It will decide whether the admin can add, update and delete SugarCRM or not.

HostBill:
It will decide whether the admin can add, update and delete HostBill or not.

API:
It will decide whether the admin can add, update and delete API or not.

Logs :

Error Log:
It will decide whether you can access the error logs or not.

Parser Log:
It will decide whether you can access the parser logs or not.

Sent email Log:
It will decide whether you can access the sent email logs or not.

Gateway Transactions:
It will decide whether you can access the Gateway Transactions or not.

Activity:
It will decide whether you can access the activity or not.

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