Administrator Guide

Vision Helpdesk Flag Settings

Karishma Sibal Apr-25th, 2015 11:37 0 0


Incident flags act as a mark of attention for the quick alerts. The Incident can be treated accordingly depending upon the color of the flag. You are able to carry out changes in flags here.

Note: By default, there is a white flag which cannot be deleted but you can edit it.

Path: Settings >> Module Properties >> Flag.

Add flag

Title: The name of the flag should be specified here.

Flag color: The color for the given flag can be set from here.

Display order: If there are many flags available then sorting for the flag listing can be done from display order. Flags get sorted as per the display order for the flag that is specified.

Department access: It consists of departments that will have access to a particular flag. More than one department can be selected at a time. It is also possible to select all the departments using all departments option.

Status: It is possible to enable and disable a particular flag from here.


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