Administrator Guide

Vision Helpdesk Team Settings

Karishma Sibal Apr-25th, 2015 16:46 1 0

Team -

Team is a collection of the staff member and under team, you can define departmental access right for the team.

Say you create a Development team which would have access to technical and development department.

Note: The default team cannot be deleted.

Mass Action on Team:

It is possible to select either of the Team or more than one Team with the help of checklist and perform desired action on them. The Team can be

either enabled or disabled.

Apply filter:

You can apply a filter based on the title and enable or disable option.

Add Team :

Title : You can add title for team.

Schedule : Here you can select the schedule under which this team works i.e. working hours.

Department access : You can select the department which you want to assign to this team.

Add: Click on add button to create a new team.


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