Administrator Guide

Vision Helpdesk Schedule Settings

Karishma Sibal Apr-28th, 2015 10:40 0 0

The schedule is the business hours of your company. The schedule plays a vital role when you want to calculate the SLA time, assign tickets to staff based on the schedule.

There can be different schedules created for a particular company. Say you have staff working in different shifts in your company like a morning shift, afternoon shift or a night shift then you can create different schedules and map your staff or team to the respective schedule.

Admin Setting >> Automation >> Schedule

Mass Action on Schedule:

It is possible to select either of the Schedule or more than one Schedules with the help of checklist and perform the desired action on them. The status of the Schedules can be enabled or disabled from here.

NOTE:  The default schedule cannot be deleted or disabled, but you can edit the default schedule.

Add Schedule:

Additional Schedules can be added using the Add option. When you click on Add you will have the following


Title: The name of the Schedule should be specified here.

Sunday to Saturday:

  • Open 24 hours: This choice is made if the particular company is opened 24 hours a day.

  • Close: This choice is made if the particular company is closed on a particular day.

  • Custom time: Custom time can also be set for the company for a particular day. It is also possible to add more than one custom time depending upon the shifts. The same schedule will occur for a particular day of the week.

Status: It is possible to to enable or disable a particular schedule.

Update Schedule:

It is possible to edit or update a particular schedule by selecting it from the listing. 

The changes can be made and can be updated by the Update option present at the bottom.


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