Solutions

Administrator Guide

Vision Helpdesk Package Settings

Karishma Sibal Apr-30th, 2015 12:05 0 0

Packages

The packages will allow the client for buying the service for a certain period to avoid payment process for each request. Here you can create and edit the various packages by filling the details of the fields given.

Add packages

Domain: The particular domain to which the package belongs is to be selected from the drop-down.

Title: The name or title of the package is to be entered here.

Description: The description about the package can be entered here.

Display order: If there are many packages available then the display order will decide the sequence it should appear in the listing.

Billing cycle: It specifies the validity of the particular product. It can be either of these : one time, monthly, quarterly, semi annually or annually.

Credit type: It specifies the type of the credit which is required for the particular product. It can be either time credit or Incident credit.

Time credit : In case you want to provide time based credit to your client ,you can create time based package.

- Here you can add time in days ,hours and minutes and price you want to add for this particular package.

Incident credit: In case you want to provide Incident based credit to your client ,you can create Incident based package where clients would be able to submit Incident until they have Incident credit their account based on package they have purchased.

- Here you can add number of Incidents and price you want to add for this particular package.

Status: It is possible to enable or disable a particular package. If any of the packages is disabled then it will not be used by the system.

Vote

Was this article helpful?
0 out of 1 found this helpful