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Administrator Guide

Vision Helpdesk Archive

Renu Sharma Mar-30th, 2019 15:03 0 0

Archive :

Data which is not required frequently can be moved to an archive table. You can say archive data is historical data. Say archive the data from the previous year.

Archiving also improves the performance of the system, since the historical data is stored in an archive table.

You can archive incidents, problems, change, releases and Service catalog or request.

Archiving of Incidents: You can archive the old incidents.

Steps to archive Incidents:

Archive data before: You can select the date before which you want to archive the data.

Archive data from: You can select the module for which you want to achieve the data.

Here you can select Incident module.

The archive incidents can be found under filters>>Archive.

Archiving of Service requests

We offer an option to archiving a Service request/catalog under admin settings > Archive

You can also archive a service request based on the status.

Steps to archive Service catalog/Service request:

Archive data before: You can select the date before which you want to archive the data.

Archive data from : You can select the module for which you want to achieve the data.

Here you can select Service catalog or Service request.

The archive Service catalog or Service request can be found under filters>>Archive.

Archiving Asset Records.

You can archive the asset records and keep only the required ones in the asset management folder.

Steps to archive Asset Records:

Archive data before: You can select the date before which you want to archive the data.

Archive data from : You can select the module for which you want to achieve the data.

Here you can select Asset Records.

The archive asset record can be found in left panel >>Archive tab.

Achieving Data for Problems

You can archive the Problem requests and keep only the required ones in the Problem management folder.

Steps to archive Problems:

Archive data before: You can select the date before which you want to archive the data.

Archive data from : You can select the module for which you want to achieve the data.

Here you can select Problems.

The archive problem can be found in problem listing page>>Click on drop down >>Archive.



Archiving data for Change :

Old changes can be an archive to clear the change queue.

Steps to archive Change:

Archive data before: You can select the date before which you want to archive the data.

Archive data from : You can select the module for which you want to achieve the data.

Here you can select Change.

The archive change can be found in change listing page>>Click on drop down >>Archive.

Archiving data for Releases :

Steps to archive Releases:

Archive data before: You can select the date before which you want to archive the data.

Archive data from : You can select the module for which you want to achieve the data.

Here you can select Releases.

The archive releases can be found in releases listing page>>Click on drop down >>Archive.

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