The method that is used for billing can be either based on ticket or time.

If the billing method is based billing per ticket. Balance will be deducted from the client account per ticket submission. In time base the billing method is based per time. Balance will be deducted from the client account as per the time.

Settings >> Billing Section >> Ticket or time base

If Ticket base billing method is selected then it will have the following fields:

Department:

The particular department can be selected from the dropdown list of departments for ticket base.

Invoice due on (days):

The due on days for the particular invoice will be mentioned here.

Bill rate (USD):

Bill rate specifies the rate of the bill on the basis of US Dollar. The settings for the currency can also be made through the Domain settings. Depending upon the billing method the Bill rate can be set as per ticket billing rate.

On ticket create:

This setting is available only if one has selected Ticket base billing method. This will decide if one wishes to generate invoice for ticket. What action needs to be performed when the Ticket is created is based on this. It consists of the following:

1) Do not generate invoice: When the ticket is created the invoice is not generated.

2) Generate invoice: When the ticket is created the invoice is generated.

3) Generate and send invoice: When the ticket is created the invoice is generated and also the invoice email is send to the client.

Credit required:

It specifies whether the client should have the credit to open the new ticket or not. If Yes is selected then the clients must have credit to open new ticket. If No is selected then the client will be able to open new ticket even if the credit balance is 0.

If Time base billing method is selected then it will have the following fields:

Department:

The particular department can be selected from the dropdown list of departments for time base method.

Invoice due on (days):

The due on days for the particular invoice will be mentioned here.

Bill rate (USD):

Bill rate specifies the rate of the bill on the basis of US Dollar. Depending upon the billing method the Bill rate can be set as per minute ticket rate (For time base).

The changes can be saved by the Save option and can be deleted by Delete option present at the bottom.