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Administrator Guide

Vision Helpdesk Language Settings

Karishma Sibal Apr-21st, 2015 16:59 4 0

Language

We provide Helpdesk in multiple languages so that it would be easy for businesses to support their clients in their own language. You can use helpdesk in your own language to support your clients and even your client can select their own language from the dropdown in the client portal. We provide localization for languages and you can also use existing or add the complete new translation of the language using localization. English is the default language set for Manage portal and Client portal. Additional languages can be updated on your setup upon request.

Note: This system provides you with some language files which may not be 100% accurate (based on Google Translator). English is the default language.

Setting default language:

It is also possible to set a default language for the client portal from:

Admin Setting >>> Incident section >>> domain >>> default client portal language

Note: You can utilize any of the language by enabling it from the listing.


Steps to add additional language -

Let say you want to add the French language then you need to follow below steps- Click on add button. When you click on add you will have the following fields:

Title: The name of the language to be added is specified here.

Code: The ISO (International Standard Organization Code) for language is specified here. (For example- French ISO code is fr).

Character set: A defined list of characters recognized by computer hardware and software. The default character set for the language is to be specified here.

It uses UTF-8 for languages that require Unicode.

Display order: If there are multiple languages available then sorting for the language listing can be done from display order. Languages get sorted as per the display order of the language specified.

Direction: All the languages will have left to right setting except for the Arabic language that has direction from right to left.

Status: It is possible to enable or disable a particular language. If any of the languages is disabled then it will not be used by the system.

Now, click on the gear icon on the top right corner to import language.

The details to be filled are:

Language: You have to select the language you wish to import.

Upload CSV: CSV known as Comma Separated Values is the mainly the database in form of like spreadsheet which will be used for importing the language.

Note: You can contact the support team if you need any help for the same.

Click on import and here you can upload a CSV file.


Export language

You can export the language file in CSV Format (Comma Separated Value) and make certain localization.

Language: In this, you have to select the language you wish to export.

Export button: When you click on the export button the excel sheet of the localization you made in that language is downloaded.


Localization

Localization helps you to translate the language you want to adapt while working with the software. You can change the default words and phrases into language parameters for both the portal. Hence, in order to change the language for client and staff portal localization is used.

The fields of localization are as given below:

Select language: The particular language is to be selected from the drop-down list.

Locations: The location is to be selected where you want the particular language either on the client portal or manage portal.

Search word/phrases: You can convert the common English language phrases to the language you are selecting. It will consist of two columns that are default language and that the language which is selected from the drop down.

Also, the particular language can be easily updated from the update button present at the bottom.

Update : You can update the changes done in the localization module from here.

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